Wakeby Support

Let’s get your alarm ready.

Calendar access

Open Wakeby Settings, connect Apple Calendar or Google Calendar, then select the calendars that should affect your wake-by time.

No event appears

Confirm that the event has a start time, belongs to a selected calendar, and has not been cancelled or declined. All-day events are intentionally ignored. Tap Refresh after changing an event.

Google work account is blocked

Google Workspace administrators may restrict third-party calendar access. Wakeby cannot bypass company policy. Ask your administrator whether Wakeby can be approved for read-only Calendar access.

The alarm does not ring

Confirm the selected day’s alarm is enabled and its wake-by time is still in the future. Also check Wakeby’s alarm permission in iPhone Settings.

Contact

Include your iPhone model, iOS version, and a short description. Do not send confidential calendar details.

Email [email protected]

Wakeby 支援

一起把鬧鐘準備好。

行事曆權限

開啟 Wakeby「設定」，連接 Apple 行事曆或 Google 行事曆，再選擇哪些行事曆會影響你的起床時間。

沒有出現行程

請確認行程有開始時間、屬於已選取的行事曆，且未被取消或婉拒。Wakeby 會刻意忽略全天行程。修改行程後可按「重新整理」。

公司 Google 帳號遭到封鎖

Google Workspace 管理員可能限制第三方行事曆存取。Wakeby 無法繞過公司政策；請詢問管理員是否能核准 Wakeby 的唯讀 Calendar 權限。

鬧鐘沒有響

請確認該日期的鬧鐘已開啟，而且起床時間尚未過去，並在 iPhone「設定」中檢查 Wakeby 的鬧鐘權限。

聯絡我們

來信時請附上 iPhone 型號、iOS 版本與簡短問題描述，請勿寄送機密行事曆內容。

寄信至 [email protected]